Good Governance Administration Affecting the Quality Government Services of Sriracha District Office Chonburi Province

Abstract

            This research article aims to study 1) the level of good governance and the quality of public service delivery at the Siracha District Office, Chonburi Province; 2) the influence of good governance on the quality of public service delivery at the Siracha District Office, Chonburi Province; and 3) guidelines for developing good governance and the quality of public service delivery at the Siracha District Office, Chonburi Province. This is a mixed-methods research. The research population consisted of personnel working at the Siracha District Office. simple random sampling method was used, specifically a lottery sampling, to select 148 people and the 5 key informants were selected using purposive sampling method, The research tools used included questionnaires and interviews, statistics for data analysis included mean, standard deviation, correlation coefficient analysis, multiple regression equation testing, and hypothesis testing. The research results found that 1) The principles of good governance at the Siracha District Office, overall, it is at high. 2) level of government services at the Sriracha District Office, overall, it is at high and 3) The correlation between good governance principles and the overall quality of public services is high (r_xy=.750); when multiple regression test on the influence of good governance principles (β) showed that the variables cost-effectiveness (X₆), transparency (X₃), rule of law (X₁), participation (X₄), ethics (X₂), and accountability (X₅) can collectively predict the quality of public services with a predictive power of 56.30% (R²=.563); and The hypothesis testing results on good governance principles revealed a positive impact on the quality of public sector services, with statistical significance .01.