Effectiveness of Government Organizational Administration based on Good Governance of Khaerai Subdistrict Municipality, Krathum Baen District, Samut Sakhon Province

Abstract

            This quantitative research aimed to : (1) examine the level of public opinion toward the implementation of good governance principles in the administration of Khaerai Subdistrict Municipality, Krathum Baen District, Samut Sakhon Province; (2) investigate the level of opinions regarding the performance effectiveness of personnel of Khaerai Subdistrict Municipality, Krathum Baen District, Samut Sakhon Province; (3) compare the performance effectiveness of the municipality’s personnel; and (4) analyze the relationship between the level of good governance implementation in organizational operations and the performance effectiveness of personnel, classified by personal factors, as well as to examine the overall relationship between good governance implementation and personnel performance effectiveness. The sample consisted of 362 residents living in Khaerai Subdistrict, selected through proportional sampling. Data were processed and analyzed using statistical techniques including frequency distribution, percentage, mean, standard deviation, t-test, one-way analysis of variance (ANOVA), and Pearson’s product–moment correlation coefficient.

            The findings revealed that: (1) the overall implementation of good governance principles by Khaerai Subdistrict Municipality was at a moderate level. The highest mean score was found in the rule of law principle, followed by morality, accountability, transparency, cost-effectiveness, and participation, respectively. (2) The overall performance effectiveness of municipal personnel was also at a moderate level. The highest mean score was in public administration for corruption prevention, followed by transparency in public administration, complaint-handling systems and mechanisms, and the promotion of public participation, respectively. (3) Respondents with different gender, age, marital status, and average monthly income did not differ significantly in their opinions regarding personnel performance effectiveness. However, respondents with different occupations and educational levels showed statistically significant differences in their opinions at the 0.05 level. (4) The analysis of the relationship between good governance implementation and personnel performance effectiveness indicated that transparency was highly correlated with performance effectiveness in the dimensions of corruption prevention and transparency in public administration. In addition, the rule of law principle was also highly correlated with performance effectiveness in corruption prevention. The results showed that (1) the use of good governance of Khaerai Subdistrict Municipality in overall was at moderate level. When consideration to each aspect which could sort from high to low as follows: Rule of law, Ethics, Accountability, Transparency, Value of Money and Participation, respectively. (2) The effectiveness in the performance of personnel in Khaerai Subdistrict Municipality in overall was at moderate level. When consideration to each aspect which could sort from high to low as follows: The government administration to prevent corruption, Enhancing transparency in the performance of government operation, System and mechanism for handling complaints and Promoting the role of participation of the people's sector, respectively. (3) The respondents who had difference gender, age, marital status and average monthly income, there were not different opinions about the effectiveness in the performance of personnel in Khaerai Subdistrict Municipality, but the respondents who had difference occupation and level of education there were different opinions about the effectiveness in the performance of personnel in Khaerai Subdistrict Municipality at the statistical level of .05. (4) The relationship between the use of good governance and the effectiveness of the work performance of personnel in Khaerai Subdistrict Municipality in the aspect of transparency related in high level to the effectiveness in the performance of personnel in Khaerai Subdistrict Municipality in the aspect of the government administration to prevent corruption and enhancing transparency in the performance of government operation, and the use of good governance in the aspect of Rule of Law related in high level to the effectiveness in the performance of personnel in Khaerai Subdistrict Municipality in the aspect of the government administration to prevent corruption.