คุณภาพการให้บริการประชาชนของกองทะเบียนราษฎรและบัตรประจําตัวประชาชน เทศบาลนครนนทบุรีอำเภอเมือง จังหวัดนนทบุรี

Abstract

Research study the objective of this study was to study the level of quality of public service of the Civil Registration Division and the National Identity Card of Nonthaburi Municipality, Muang District, Nonthaburi Province. and to compare the quality of public service of the Civil Registration Division and the National Identity Card of Nonthaburi Municipality, Mueang District, Nonthaburi Province. Classified by personal factors the population used in this study was Users who come to contact to obtain services from the Civil Registration Division and ID cards of Nonthaburi Municipality, Mueang District, Nonthaburi Province Samples of 39 people who used the service each day, aged 18 years and over, were collected for 10 days, totaling 390 people. The research instrument was a questionnaire.

1) Most of the respondents were female than male. There were 223 females, representing 57.2 percent, most were between 25-35 years of age, 136 people, representing 34.9 percent, with bachelor's degree, 192 people, or 49.2 percent. Most of them work in civil service, numbering 112 people, accounting for 28.7 percent, and monthly income 10,001 – 20,000-baht, 149 people, accounting for 38.2 percent.

2) The service users with different personal factors had different opinions on the quality of public service of the Civil Registration Division and the National Identity Card of Nonthaburi Municipality, Muang District, Nonthaburi Province, and the service users had different opinions on the service quality. Citizens of the Civil Registration Division and National Identity Card of Nonthaburi Municipality, Muang District, Nonthaburi Province. Overall, the quality of service was at a very high level (𝑥̅ = 4.20). It was at the highest level (𝑥̅ = 4.27), building and premises (𝑥̅ = 4.18), service system (𝑥̅ = 4.20), and public relations (𝑥̅ = 4.06).