Evaluation of public satisfaction with the service quality of Pho Chai Subdistrict Municipality, Phanom Phrai District, Roi Et Province

Abstract

The objectives of the research 1. To study the satisfaction of the public towards the quality of services of Pho Chai Subdistrict Municipality, Phanom Phrai District, Roi Et Province and 2. To study the problems and suggestions for the services of Pho Chai Subdistrict Municipality, Phanom Phrai District, Roi Et Province. The population living in Pho Chai Subdistrict Municipality, Phanom Phrai District, Roi Et Province, totaling 5,759 people, with 374 samples. The research instrument was a questionnaire. The statistics used for data analysis were the mean and standard deviation. The research results found that the satisfaction with the quality of public services towards community development and social welfare in 4 areas as follows: 1) Service process and steps 2) Service channel process 3) Service officer process and 4) Facility process. The results of the study on satisfaction with public services and community development and social welfare found that the overall satisfaction with the services in all 4 items was at a high level, with an average of 4.39 or 87.80 percent. The suggestions for satisfaction with public services found that the public had overall suggestions as follows: 1. I would like Pho Chai Subdistrict Municipality to be aware of the importance of the elderly and organize activities related to caring for the elderly continuously. 2. I would like Pho Chai Subdistrict Municipality to see the importance of preventing and controlling the epidemic that will occur. And 3. The implementation of the project or activity should maintain the service standards. There is continuous development to raise the service standards to be higher. And should give importance to various suggestions.