Exploring the Implementation of Work Integrated Learning Models on the Effectiveness of Student Professionalism in Hospitality Education: A Case Study of Dusit Thani College

Abstract

In the dynamic landscape of hospitality education, institutions like Dusit Thani College have embraced innovative approaches such as Work-Integrated Learning (WIL) to bridge the gap between theoretical knowledge and practical skills demanded by the industry. This study evaluates the effectiveness of Dusit Thani College's WIL model, comparing it with renowned institutions like École hôtelière de Lausanne (EHL), aiming to identify best practices and challenges. Using qualitative research methods, this study collected data through interviews with 15 participants, including instructors and students from both Thai and international programs at Dusit Thani College, as well as industry partners. The sample was selected based on their involvement and experience with WIL programs. Findings underscore the transformative potential of WIL in preparing students for the hospitality workplace, emphasizing the significance of collaborative partnerships, authentic experiences, and aligned assessments. The "Triciprocity" agenda, fostering collaboration among universities, industry partners, and students, emerges as a pivotal strategy for optimizing WIL outcomes. However, challenges such as language barriers and strategic placement issues necessitate multifaceted solutions. The study concludes by outlining limitations and suggesting avenues for future research, aiming to enrich our understanding of professionalism in hospitality education and beyond.