The Services Quality Influencing the Effectiveness of Public Services Delivery in the Infrastructure Sector Of the Engineering Division, Ban Klang Subdistrict Administrative Organization, Mueang District, Nakhon Phanom Province

Abstract

          Local administrative organizations, under the supervision of the Department of Local Administration, Ministry of Interior, serve as the governmental units closest to the people and play a vital role in addressing their well-being. Their responsibilities include a wide range of public services that directly affect citizens’ quality of life in areas such as the economy, education, and public safety. One of the main duties of local administrative organizations is to provide services to the people, along with local administration through the local administrative organization system. The purposes of this study were: 1) to examine the level of service quality provided by the Division of Public Works at the Ban Klang Subdistrict Administrative Organization, Mueang District, Nakhon Phanom Province; 2) to assess the efficiency of public infrastructure services offered by Division of Public Works at the Ban Klang Subdistrict Administrative Organization, Mueang District, Nakhon Phanom Province; and 3) to investigate the impact of service quality on the efficiency of public infrastructure services offered by the Division of Public Works at the Ban Klang Subdistrict Administrative Organization, Mueang District, Nakhon Phanom Province. The study employed a quantitative research approach. The participants were 375 people with household registration in Ban Klang Subdistrict Administrative Organization, Mueang District, Nakhon Phanom Province, selected using Taro Yamane’s formula. Data were analyzed using descriptive statistics including percentage, mean, and standard deviation (S.D.), and multiple regression analysis.
           The results revealed that: 1) the level of service quality when considered in each aspect in each dimension was at the highest level, namely in the aspect dimension of service process and procedures; 2) the level of public service efficiency in the aspect dimension of infrastructure of the public works was at a high level in every aspect; and 3) The results of the multiple regression analysis revealed that all six aspects of public service quality—including road construction projects, road maintenance and improvement projects, public lighting installation projects, maintenance and improvement of public lighting systems, village water supply construction projects, village water supply maintenance projects, and water resource development for household consumption—significantly influenced the efficiency of public infrastructure services at the 0.05 statistical significance level.