Efficiency Development of One Stop Services of Academic Resource Center at Mahasarakham University

Abstract

The objectives of this research was to evaluate the service efficiency, the suggestion from users, and guidelines to develop The One-Stop Service Center, Academic Resource Center Mahasarakham University. The sample used in this study were 355 users by convenience sampling. The tools employed for this study were questionnaire. The collected data were analyzed by percentage, means and standard deviation. The findings reveal that the users had opinion to The One-Stop Service Center at high level. When each aspect was considered, it found that they evaluated the efficiency of service output at high level and followed by service process and service input. For user suggestion about problems and solution guidelines, it was found that the user would like more services especially book finding on shelf, providing more staffs to serve users and online consultant service. The research results included guidelines to develop The One-Stop Service Center by group discussion. The findings will be advantage for The One-Stop Service Center to improve their services continually.