Improving Strategic Management through the TULIB Strategic Management System

Abstract

      The improvement of strategic management through the TULIB Strategic Management system aimed to enhance the strategic management process of Thammasat University Library by enabling all operations to be conducted within a single system. The system reduced redundant procedures and minimized errors made by planning staff and system users. The implementation applied the PDCA concept together with the User-centered design (UCD) approach throughout the development and operational processes.
   The results revealed that the TULIB Strategic Management system successfully integrated all strategic management procedures into a single platform, facilitating operations and reducing errors for both planning staff and system users. The system supported strategic plan preparation, approval and official implementation processes, as well as evaluation and reporting procedures. In addition, the overall operational time was reduced from approximately 450 minutes to 150 minutes, representing a reduction of 66.67%. The satisfaction survey, conducted with 26 users from both the previous and current fiscal years, indicated the highest level of satisfaction in all aspects, with an overall mean score of 4.76. In particular, the feature that facilitated project establishment and performance reporting received the highest mean score of 4.88. Users also reported that the TULIB Strategic Management system was easier to use, more convenient, and more time-efficient than the TULIB Project Tracking system, with a mean score of 4.88.