The Student Assistant Selection Process to Enhance Service Efficiency and Foster Student Learning at the Khon Kaen University Library

Abstract

   "Student assistants" are pivotal in supporting the staff of the Khon Kaen University Library, facilitating core operations and mitigating personnel shortages. To ensure effective student assistants, a systematic selection process is implemented. This semi-experimental study aims to improve efficiency and identify the most appropriate candidates. This process involves needs analysis, recruitment, screening, knowledge testing and interviews, and thorough orientation. Comparative data from fiscal years 2023 and 2024 indicates that the developed process has led to a significant enhancement in applicant quality, reflected in higher average test scores. Critically, the one-year retention rate for student assistants increased from 32% to 49.09%. This demonstrates a successful transition from focusing on quantity to prioritizing quality, resulting in student assistants better suited to their roles and more committed to the organization. This, in turn, has improved the library's service efficiency and reduced student assistant’s attrition. Moreover, the practical, experiential learning gained prepares students effectively for collaborative professional environments post-graduation.