Factors Affecting the Effectiveness of ISO 9001:2015 Management: Information Resources Management Subdivision, Thammasat University Library

Abstract

This mixed-methods research investigated factors influencing the effectiveness of ISO 9001:2015 quality management system (QMS) implementation in the Information Resources Management (IRM) Department of Thammasat University Library. Data was gathered by interviews with 10 key stakeholders and an online survey of 17 IRM staff. Results were that executive commitment to, awareness of, and importance placed on ISO 9001:2015 implementation were the most significant factors contributing to its success. The study also underlined the significance of human resources, including staff awareness, commitment, and teamwork. Overall staff satisfaction level about implementation of the ISO 9001:2015 QMS was high (4.36). These findings suggest that to enhance the effectiveness of ISO 9001:2015 implementation in libraries, all staff members should be comprehensively educated on system requirements to heighten awareness of the need for continuous improvement.