A Study of the Service of the Reference Management Program of the Khunying Long Athakravisunthorn Learning Resources Center

Abstract

This descriptive research aimed to study the service of Endnote program of Khunying Long Athakravisunthorn Learning Resources Center and to study satisfaction with the service of the Endnote program. The target group was 3,612 people who had requested the Endnote program. The studying took included service request data collection form and users satisfaction interview form. The resulted showed that more people requesting services in 2022 more than in 2023. The faculty with the most requests for service was the Faculty of Medicine. The operating system that was used with the program the most was the Windows operating system. The user had the most experience in using the Endnote program and acknowledged the provision of this service from friends the most. From the interview, it was found that the service applicants were satisfied with the services at a good level and want the library to continue to provide the service.