THE DEVELOPMENT OF PUBLIC SERVECE QUALITY BASED ON THE PRINCIPLES OF SANGAHAVATTHU DHAMMA

Abstract

              This academic article aims to present the development of the quality of public service delivery based on the principles of Sangahavatthu Dhamma in order to improve and enhance service quality to meet established standards. Such improvement will lead to better service quality. greater public satisfaction. and the enhancement of operational performance. As a result. service recipients will obtain services that are prompt according to the specified time. equitable. and fair. Their needs will be effectively addressed. leading to the highest level of satisfaction. Moreover. service providers will be able to perform their duties efficiently and respond appropriately to the needs of all people. Applying the principles of Sangahavatthu Dhamma in developing public services within organizations can serve as a guideline for personnel in performing their duties. These principles can be applied to the responsibilities of each department in accordance with moral and ethical values. Sangahavatthu Dhamma is a moral principle that helps unite people. enabling them to live together happily with love and harmony. It can be applied from the family level to the societal level. This principle promotes peace and well-being and is highly appropriate to be used as a standard guideline for effective organizational operations. When put into practice. it contributes to stability and progress in work performance. as well as mutual love and respect among people.