Problems in Accessing Services for the Elderly in Takharm Aen Subdistrict Administrative Organization, Tha Maka District, Kanchanaburi Province

Abstract

This study aimed to 1) examine problems experienced by older adults when accessing services provided by Takram-En Subdistrict Administrative Organization, Tha Maka District, Kanchanaburi Province, and 2) recommend service improvements to meet their needs. A quantitative research approach was employed. The population comprised 3,577 older adults, and a sample size of 359 was determined using Taro Yamane’s formula. Data were collected using a questionnaire and analyzed using frequencies, percentages, and standard deviations. The findings revealed that 1) most respondents were female (63.23%), aged 60–69 years, and unemployed. The main problems were outdated technology, slow service delivery, and unclear organization of office divisions, with outdated technology ranking as the leading problem. 2) Recommended improvements included providing assistive technology for older adults, such as digital hearing aids; improving work processes through staff training to review service procedures; and conducting regular assessments of the clarity of office divisions to support continuous organizational improvement.