Approach for Improvement and Development to Enhance Efficiency in the Engineering Department Using ECRS Principles of a Company in Phra Nakhon Si Ayutthaya Province

Abstract

This article is a qualitative research study with the objectives to: 1) examine the work problems in the engineering department, 2) analyze the root causes of problems in the engineering department's processes, and 3) synthesize preventive measures for the causes of problems in the engineering department's processes. The aim is to derive guidelines for improvement and development to enhance work efficiency in the engineering department using the ECRS principle. Data were collected through in-depth interviews with 10 engineering sector employees to analyze the causes of problems using the Why-Why Analysis technique and through small group meetings with 10 engineering department heads using the 5W1H questions to find solutions. The ECRS principle was applied in the improvement and development for enhancing efficiency in the engineering department (PDCA).

The study found that: 1) The operational problems in the engineering department include drawing errors, delays in drawing completion, and delays in material procurement; 2) The causes of these problems are due to: Man - lack of skills; Method - Inefficient processes, communication issues, and poor planning; Machine - Technology of tools/program errors; Environment - Lack of concentration at work/long-term employee sick leave; and 3) The guidelines for preventing the causes include: Man - training programs to develop the knowledge and skills of engineering employees; Method - Improving work processes to reduce delays in the engineering department; Machine - Developing drawing processes with advanced drawing software technology to enhance quality and time efficiency in the engineering department; Environment - Improving the working environment.

The proposed solutions for enhancing work efficiency in the engineering department lead to increased personnel efficiency and improved department performance according to the assessment indicators within the evaluation timeframe.