Improving journal service through design thinking case study, Thaksin University Library

Abstract

Thaksin University Library has improved the service of journals with design thinking with the objective to improve the journal service from understanding the problems and needs of service users. in order to use the results obtained to increase the format and channels of journal service to meet the needs of service users and to enhance the quality of journal service to benefit teaching and research as much as possible. by conducting interviews with representatives of 10 students and representatives of 10 teachers from the Faculty of Health Sciences and Sports. Then collect the answers obtained and categorize the answers using thematic analysis to get the real problems and needs from the service users. The results of the improvement of journal service with design thinking from the satisfaction assessment of the participants who were students and teachers of the target group of 20 people It was found that the overall satisfaction average in 3 aspects was at a good level (4.50), divided into aspects 1) information resources, the average satisfaction was at a good level (4.45) 2) the service aspect, the average satisfaction it was in very good level (4.60) and 3) the education aspects, the average satisfaction level was good (4.45).