PULINET Journal

JFK Human Library: A Service of Sharing Knowledge to The Community Through Living Books

Salisa Leamsuwan — 2024-11-12

The JFK Human Library Service is offered by the John F. Kennedy Library, Office of Academic Resources, at Prince of Songkla University, Pattani Campus. The service aims to: (1) establish the JFK Human Library as a living library, fostering a community of knowledge sharing; (2) gather and distribute knowledge, fostering new experiences in accessing personal knowledge beyond library resources; (3) develop innovative and proactive services within the Office of Academic Resources, promoting academic services to society according to the mission of the university; and (4) assess user satisfaction with the JFK Human Library system. The results of the operation can transform knowledge within a person into a living book, totaling 33 items, such as research, teaching, language, sports, agriculture, life skills, finance, music, information technology, handicrafts, and more. Additionally, it can also generate value through the following ways: (1) by transferring people's knowledge into human books; (2) by creating a space for knowledge exchange between writers and readers; (3) by providing satisfaction through the use of the JFK Human Library service; and (4) by expanding knowledge into the community as a knowledge repository and creating income-generating jobs for both writers and readers. In 2023, fifteen activities were conducted, and 438 people participated, resulting in the highest level of overall satisfaction ( = 4.87, S.D. = 0.26).

Efficient Space Management through a Reserved Seat Reading System

Thammarat Phanphai — 2024-11-12

The practice of reserving seats for reading is common in university library spaces, especially during high-demand exam periods. Pre-booked seats go unused at these times and other library visitors cannot be accommodated upon arrival, negatively affecting reading space availability and user satisfaction. To address this issue, the Thammasat University library adopted the Design Thinking Process as an instrument to develop a seating reservation system to optimize shared space usage. The system includes processes for checking seat availability and reservations, user confirmation, and reservation cancellation. It aligns with user behavior, boosting confidence that seats will be available if specific rules and guidelines are followed. This approach helps the library manage seat usage effectively and reduces user complaints, enhancing overall satisfaction with the library experience. In a survey, users expressed an 81.09% satisfaction rate with the reserved seat reading system.

Improving The Efficiency of Information Collection and Dissemination on The Kasetsart University Knowledge Repository

Sunee Chatsiriyingyong — 2024-11-12

Improving the efficiency of information collection and dissemination on the Kasetsart University Knowledge Repository (KUKR) is a repository management process that developing a further data entry system for the repository, which reduces system limitations and facilitates user self-data entry anywhere and at any time.
The KUKR Input system was developed based on problem and obstacle analysis, user recommendations by any channel, and operation planning according to the meeting conclusions. Before being activated, the system has been developed, tested, and rechecked, and there is system training and promotion on social media platforms such as Facebook and Line. After that, collect system problems by user, analyze, and describe the outcomes of operations and problems encountered while using the system to improve the system's efficiency and better satisfy the demands of users.
Results of the development of the KUKR Input by a self-data input system, when compared with the KUKR Data Entry was found that the data processing from imported until disseminated has been reduced from 11 steps to 6 steps, reducing the limitations of the earlier system, which only had the data depositor of each institution assigned to import the data. By developing channels for work owners to manually import data. Upload publication files and grant the authorization to publish the work at any time, which accelerates the process of collecting and disseminating information in the Kasetsart University Knowledge Repository. The total number of users is 173, and the total number of records entered in the system is 515. According to user satisfaction assessments of the KUKR input system, the overall quality had an excellent level mean of 4.58 and with the standard deviation of 0.58.

Developing STOU Identity Video Podcast for Promote Lifelong Learning

Ratchakon Kongjaroen — 2024-11-12

The Office of Documentation and Information (ODI) of Sukhothai Thammatirat Open University. Its vision is to be an open university library that focuses on providing excellent services for lifelong learning. Therefore, it is important to develop new media to support learning in line with service users in the Digital Disruption era, where technology plays an increasingly important role in learning behavior. Therefore, it is an important concept in developing the STOU's identity information video podcast media with the objectives: 1) to produce digital media to support lifelong learning that can be accessed quickly and conveniently Anywhere, Anytime, and can be learned along with other activities. 2) To disseminate and promote awareness of information about STOU's identity to be more widely known under the program name STOU Storian Podcast, distributed through A variety of platforms, divided into 2 formats: Audio Podcast and Video Podcast. In the program production process, the process is as follows. pre-production preparation stage, production stage, and post-production stage.
The results of the operation resulted in a new digital media in the form of video podcasts. Achieved the goal of 1 story/month, with viewing statistics on all platforms totaling 22,134 times. STOU Storian Podcast was ranked on the first page of searches on Google for 2 episodes, and viewers were overall satisfied with the program at a satisfactory level. the most Including showing positive participation by liking, sharing, and commenting. and participating in marketing promotion activities through the library's social media.

The Thammasat University Library Integrated Human Resource Management System (TULIB-HR)

Oranuch Sri-in — 2024-11-12

This research developed an integrated human resource management system and studied user satisfaction to plan future improvements and develop system efficiency. Lean theory was applied to set goals and analyze current work processes to eliminate waste in resource and budget processes as well as decrease delays. Two development rounds were conducted according to the Deming cycle to achieve continuous development. Each development round was completed and a system satisfaction survey conducted, with user satisfaction survey results applied to achieve highest efficiency in system use. Results were that developing the Thammasat University Library Integrated Human Resource Management System (TULIB-HR) reduced the time required to disburse health welfare payments by 50%; time entry system procurement budget; paper resource costs by 100%; and health benefit submission forms by 100 %. User satisfaction with the developed system overall average 4.73 was at the highest level, representing a 14.53

"Local Multiple Intelligence” Creative And Sustainable Knowledge for The Community

Chollada Hongngam — 2024-11-12

“Local multi-intelligence” is the local wisdom accumulated from villagers and local savants in a region. STOU Library staffs have been systematically categorizing the information through our professional knowledge in managing information. Book publishing processes also play a role in arranging and developing it into books aiming to make these heritages sustainable and to be a model for other organizations to manage local wisdom in their areas. The processes start with creating contents, book publishing and publicizing the work. Developing local wisdom into books format can be beneficial in two ways. 1)To make the knowledge sustainable in the format of books and e-book 2) To be a model for other organizations to manage local wisdom in their areas. The knowledge collected in the format of books can be used as a reference and expanded to other wisdoms.

Enhancing Library User Query Response Efficiency through AI Chatbot Development using Dialogflow Tools

Akarima Soommart — 2024-11-12

Khon Kaen University Library has implemented an automated question-and-answer system using the Dialogflow tool through the LINE Chatbot application. The KKU Library Chatbot has been used since November 2565 and has recorded statistics from November 2565 to August 2566, totaling 9 months. During this period, there were a total of 2,485 user interactions, averaging 276 interactions per month. Additionally, user satisfaction was evaluated to improve the LINE Official service to better meet user needs. The results from using the KKU Library Chatbot as a replacement for human operators in answering questions through the LINE Official channel showed a significant reduction in the number of human operators. Previously, there were 2 operators working 8 hours per day, but with the implementation of the 100% automated chatbot system, only 3 hours per month were needed for data verification and monitoring. Furthermore, comparing the number of answers provided by human operators via LINE with those provided by the chatbot in the same month of two different years (2022 and 2023), it was found that the chatbot provided three times more answers than the human operators. This demonstrates that the AI Chatbot can effectively replace human operators, assisting in answering repetitive questions continuously for 24 hours. These findings are consistent with the overall user satisfaction rating of 89.7% for the KKU Library Chatbot service.

The Process of Developing English Communication Skills for Library Staff in Collaboration with the Foreign Affairs Division, Khon Kaen University

Yaowaporn Santiwiwat — 2024-11-12

Khon Kaen University recognizes the importance of developing English Communication skills and has implemented strategies to enhance the efficiency of its workforce. The university emphasizes teamwork and cross-cultural abilities, aiming to become a globally recognized institution. The Khon Kaen University Library has collaborated with the International Affairs Office to implement the "Chit Chat in KKU Workplace" project, which involves hosting international students from 2565-2566 academic year. The project incorporates design thinking concepts in its activities and follows a 12 step workflow divided into three phases: pre-activity, during the activity, and post-activity. The outcomes of the project include: (1) more than 80% of participants meeting the training duration criteria or completing at least 60 hours of activity, (2) five personnel from non-service departments participating as committee members in international relations, and (3) more than 85% of participants expressing satisfaction with the project and having a high average satisfaction rating.

A Study of Students’ Learning Achievement and Satisfaction towards the Course on Digital Library and Learning Innovation of the Office of Academic Resources, Prince of Songkla University

Komgrit Rumdon — 2024-11-12

This research aims to 1) compare learning achievement before and after learning the course on Digital Library and Learning Innovation, and 2) study satisfaction with the course on Digital Library and Learning Innovation. The sample group was undergraduate students at Prince of Songkla University, Pattani Campus, who enrolled in the course on Digital Library and Learning Innovation during the 1^st semester in 2021 academic year through the 2nd semester in 2022 academic year, a total of 3 semesters, amounting to 208 people. The study tools included: 1) the learning plan for the course on Digital Library and Learning Innovation, 2) achievement tests before and after learning, and 3) a satisfaction assessment form for learning. The statistical methods employed for data analysis included percentages, means, standard deviations, and t-tests. The results of study found that: 1) the learning achievements of the course on Digital Library and Learning Innovation before and after learning had average scores of 21.50 and 29.23 respectively. Comparing the scores before and after learning, it was found that the learning achievement after learning was higher than before learning at the statistical significance level of .01, and 2) satisfaction towards the course on Digital Library and Learning Innovation was overall at a high level
( = 4.34).