PULINET Journal

Enhancement of Library Services Through the Development of KU Library LIFF Application

2023-10-04T11:51:38+07:00

Many of the services offered by the Kasetsart University library make this a difficult task for patrons to utilize the services. Through the development of a KU Library LIFF application, the patron of Kasetsart University can access library services more conveniently. This allows patrons to access the library, search the library’s catalog, check out and renew books, and even receive notifications. That makes it easier for patrons to access and use library services. Using LIFF, a web technology platform provided by LINE, it is integrated with library back-end applications developed using HTML, PHP and MySQL. In accordance with the results of the satisfaction survey, the library has received positive feedback from patrons about the convenience of the application. According to the survey results, the overall satisfaction rate is 4.85 of 5

Developing a Complete Digital Event Management System by Using Agile Model and Lean Model

2023-10-04T14:09:27+07:00

The development of the CMU Book Fair management system is implemented digitally to enhance operational efficiency in organizing the CMU Book Fair activities of the Chiang Mai University Library. The comprehensive digital system consists of six subsystems: (1) book distribution space reservation system, (2) food distribution space reservation system, (3) souvenir distribution system, (4) book procurement proposal system for the library, (5) donation label distribution system for library development funds, and (6) off-duty work time logging system. These systems support the organization and execution of the CMU Book Fair activities, covering all six main activities. The LEAN model is utilized to streamline work processes, while the Agile model is employed for system development through team collaboration in each of the six main activities, ensuring the system meets the operational requirements of the staff to the greatest extent. All six systems are interconnected, sharing data and interrelated tasks.

The results of developing the CMU Book Fair management system using a comprehensive digital approach in all six subsystems indicate that the implementation of the system using Agile and Lean methodologies allows the system to be responsive to the staff's requirements and helps reduce work processes, time, and the number of personnel involved in all six main activities. The food distribution space reservation system contributes the most to reducing work processes (by 2 steps), while the book procurement proposal system for the library cannot reduce work processes. Nevertheless, the system development successfully reduces the time required for carrying out all six main activities. The donation label distribution system for library development funds achieves the highest reduction in time (80%), while the food distribution space reservation system achieves the lowest reduction in time (25%).

Community Service: Waste Management in the School

2023-10-06T15:58:43+07:00

Rangsit University Library has implemented an environmentally friendly management approach since 2004, in accordance with the university's policy. This approach has evolved to include 5S and 7S activities consecutively. The library has become a member of the green library network and was assessed according to the Green Library Standard Criteria of the Library Association of Thailand in 2017. Rangsit University Library achieved the highest national level of recognition, 'G-Green (Gold Level - Excellent)', from the Department of Environmental Quality Promotion in 2019 for its implementation of green office activities. This recognition emphasizes the importance of effective environmental management. In 2020, Rangsit University library was the recipient of the IFLA Green Library Award, which acknowledges the commitment and dedication of the library personnel to the environment. This achievement is indicative of the proficiency and specialist knowledge of the library staff in this area, consequently the staffs have dedicated themselves to supplying and disseminating knowledge through the provision of educational services to the local community. The library personnel are engaged in a waste management initiative at the school in order to create a solid basis for environmental management in the community. This endeavor is especially pertinent in schools, which can function as a hub for furthering the project and extending its reach to the surrounding community. This project has been realized through a series of measures that have enabled the community to appreciate the value and significance of waste management. These initiatives have consisted of public relations campaigns, training programs to foster a change in behavior, activities that promote the reuse and repurposing of waste, and the establishment of waste disposal sites with a classification of waste types to create a healthy atmosphere in the school and beyond. By engaging in these activities, students will be able to alter their approach and behavior and becoming responsible to the community, society and to promote continued sustainable development.

Customer Book Return Service by Private Transportation

2023-10-06T16:11:25+07:00

The Thammasat University (TU) Library experimented with a service to return books by private transportation at a time of online learning during the Novel Coronavirus 2019(COVID-19) pandemic. The goal was to facilitate book returns by service users and reduce related service costs associated with returning library books. The TU Library chose SPEED-D parcel delivery service, offering book returns at over 13,000 7-Eleven branch stores. In this way, library users were not obliged to travel far from home. Service fees were less expensive than for other comparable private transportation systems, resolving challenges for library operators by providing a fixed pickup point in the library vicinity. Results of a trial were that 117 users returned 618 books, with an overall service satisfaction rating of 90.20%.

Library is Everything: Reinvent the Role of Libraries with Library of Things

2023-10-11T15:57:41+07:00

This operation its purpose is to provide a loan service for equipment and items that supports and encourages students to be entrepreneurs. And learning from active experimentation and to create a new image and perspective on the library. There are a total of 36 collectible equipment collections in various categories according to usage such as kitchen equipment, mechanic equipment, electronic equipment, electrical appliance, clothing, musical instruments, etc., initially divided into 2 categories: 1) Library's Things 2) Community's Things. There were 15 items of equipment used, totaling 791 times.

Collecting customer satisfaction data for equipment service applicants obtained from device users of 124 persons with total satisfaction. The average was at the highest level of 4.66, representing 93.17 percent, divided into satisfaction with service personnel 4.76 representing 95.16 percent, overall satisfaction with equipment providing services 4.65 representing 92.90 percent, and Satisfied with equipment used for service 4.57 or 91.45 percent. In addition, the effectiveness of posts promoting the Library of Things service on Facebook: MJU Library has a record of 14,942 Reach, 291 Reactions, 121 comments, 46 shares, and 287 link clicks. Compared to other posts in the past, it was found that it was 100 percent more efficient in reach and engagement and 98 percent more clicked on the link.

From the results of the above operations, it can be concluded that the objectives set can be achieved, namely, being able to provide equipment and supplies that support and encourage students to become entrepreneurs. and learn from active experimentation. Some students brought coffee roasters borrowed from the library to experiment in their own coffee roasting research. Resulting in knowledge from practical experiments. This is an important feature of survival in the VUCA World. In addition, it can create a new image and perspective on the library. From the good response in the Library of Things promotion post via the library's social media channel.

A Development of the “Book Repair Tracking” System

2023-10-11T16:04:47+07:00

The book repair tracking system of the Learning Resources and Educational Media Center, Mae Fah Lung University. It was developed to be used to track the process of repairing books. This will make the staff aware of the process of repairing each book and allow them to store statistics on book repairs. Statistical information can be used to analyze the worth of repairs.

The system was designed and developed as a Web application. Then connect the details of the book from the database of the library management system to those displayed in the book repair tracking system. It had a function to search and display the book status via the barcode. Furthermore, the data will be processed in real time, allowing staff to view book status at any time via the website. That makes it easy to access. It also reduces the time and procedures for working that are redundant. The staff does not need to open multiple programs to work. Moreover, it can help to prioritize or hasten the repair of each book and send back the process status to the main system. The service user will be able to track the book repair status automatically. The system helps reduce the staff's workload and reduce errors between the library management system and the book repair tracking system.

From the implementation of the book repair tracking system, it was found that staff were satisfied at the highest level because the system can check and track the process of repairing books and is easy to use. There is a connection between the two systems mentioned above, so the staff can work more efficiently.

Upgrading the Quality of Kasetsart University Knowledge Repository to International Standards CoreTrustSeal

2023-12-13T13:45:52+07:00

Kasetsart University Knowledge Repository applied for the CoreTrustSeal assessment of trustworthy data repositories with the objective of enhancing the quality of the repository to meet international standards and being the prototype digital repository that manages data according to CoreTrustSeal international standards. Kasetsart University Knowledge Repository was accredited with assessment criteria at level 4 for all 16 requirements. It is Thailand's first institutional digital repository to receive the CoreTrustSeal standards. According to the user satisfaction survey, the results showed that the overall satisfaction is at a good level with an average of 4.30, and the quality of metadata and digital files being accurate and reliable is at a good level with an average of 4.38. In 2022, the usage statistics of Kasetsart University Knowledge Repository increased by 20.77 percent, and the number of foreign users increased by 51.64 percent from 2021. Benefits of digital repositories certification has resulted in a revision of the data management process, affecting in quality improvements in data management in accordance with international standards and creating confidentiality and credibility for users and depositors regarding qualified repository management, data accessibility, and long-term storage.

Developing Strategies for Promoting Access to Information From the Kasetsart University Knowledge Repository by Facebook Fanpage

2023-12-13T14:05:07+07:00

Due to the COVID-19 epidemic, the exhibitions to promote the information resources of the Kasetsart University Knowledge Repository (KUKR) have decreased. As a result, the team switched to an online platform based on a Facebook fan page because this channel has the largest user base compared to a similar app type. Then, develop an action plan to define the content and post format, including images, captions, and links to promote, and ensure the operations are efficient and effective according to the library strategy of developing the knowledge base and service innovations for the community and society Therefore, it has studied the performance by collecting data to analyze and adjust the strategic plan for improving the operation following the goals and users' behaviors. It found that the access number in the fiscal year 2022 has continued to increase and has achieved the goal of increasing the use of electronic information resources by at least 10 percent. The result is 35.93 percent. Finally, to keep up with changing user behavior, this operation should be evaluated for efficiency and effectiveness continuously.

Improving the Efficiency Of the Reference Service Of the Kasetsart University Library Via a Multi-Touchpoint Management Platform

2023-12-13T14:15:23+07:00

Covid-19 Crisis and the change in user behavior resulted in the inefficiency of the reference service of Kasetsart University Library which providing service via three channels, i.e., Live Chat., Facebook, and LINE@ (although providing the service via several channels is convenient for users, it is not a centralized system in receiving and forwarding the questions to other channels, making it not convenient and not fast.). Therefore, it is necessary to develop the service efficiency by using MBOX to provide a centralized system to shorten the operating time as well as the waiting time. In addition, the results of the data analytics from MBOX can be used for providing service level agreement (SLA) of which the time set for responding to general questions is less than 30 minutes and the data were collected on monthly basis for three months. It was found that the efficiency of the service has been increasing as the average operating time in September was 17.82 minutes. Apart, a satisfaction survey was collected from 196 service recipients. It was found that the satisfaction level of the service was at a very good level (4.84), the satisfaction level of receiving the responses that met their needs at a very good level (4.85), and NPS (Net Promoter Score) for users coming back to use the service or recommending the service to others at the level of 92.35.

Enhance Learning in Art History, and Archaeology on Digital world via “The Repository of Professor M.C. Subhadradis Diskul” of Thapra Palace Library, Silpakorn University

2023-12-13T14:26:39+07:00

Thapra Palace Library collaborates with the Art History Program, Faculty of Archaeology of Silpakorn University to launch The Repository of Professor M.C. Subhadradis Diskul Project, which is an Art History and Archaeology Repository. The purpose of this project is to digitize, collect, store, and publish full-text information resources which involved with Professor M.C. Subhadradis Diskul via http://subhadradis.su.ac.th. The information resources in the repository are categorized by their formats as follows: 1) 112 books, 2) 205 articles, 3) 446 documents, 4) 16,496 pictures and slide films, and 5) 351 miscellanea. The repository is based on Access to Memory (UNESCO Archives AtoM Catalogue) Standard, and ISAD(G) (General International Standard Archival Description) Standard. The descriptions in the repository are proved by experts on Art History and Archaeology fields which assure that all the information in this repository is trustworthy and believable. The users can access the full-text information resources freely, conveniently, and efficiently.

Development of King Prajadhipok Study and University Archives Online Learning Resources to Promote Lifelong Learning in a VUCA World

2023-12-13T14:42:40+07:00

(STOU) since its foundation, there has been a management of King Prajadhipok Information Study learning sources and university archives on February 9, 1986 Over the past 36 years, it has been developed as a learning resource that helps promote lifelong learning. For university staff and people of all ages until now as a learning resource in the 21st century. This is a time when the world changes and changes rapidly, called VUCA World. The Office of Documentation and Information has changed by innovating, implementing technology and communicating with customers via social media in accordance with the VUCA. The main principle is library service improvement to encourage lifelong learning in digital era. Four projects are: 1. Hundreds of stories…a hundred memories...the Office of Documentation and Information. 2. Library proactive service in digital era: university Identity Information. 3. Perception creation and engagement of Sukhothai Thammathirat Open University: case of identity information in digital era. 4. Strengthen engagement in online learning resources about STOU Identity Information.The objective of these projects is improvement work quality and human resource development to be able to promote online lifelong learning in digital media, included create service innovation in disruption era. The operating process used PDCA quality cycle: P-Plan working, D-Do activities, C-Check according and A-Act quality improvement. The result of this projects show several digital media to promote digital learning and online interactive activities 196 titles such as virtual museum of the King Prajadhipok and Queen Rambhai Barni Documentation Center, e-book, e-postcard, video clip, online exhibitions, content on library website and library facebook fanpage, e-newsletters, and quiz games. And as a result, users more convenient to access digital information, be satisfied acknowledgment and engagement with the information and increasing the number of users both on-site 2,960 and on facebook, reach 327,416 engaged 28,746 and pageview 16,954 on the website. These projects promote lifelong learning effectively, a large number of people reach, cost less and have more innovation and knowledge to develop organization, society and nation.

Video Abstract: Digital Media for Disseminating Mahidol University’s Research to the World

2023-11-28T13:30:09+07:00

Mahidol University Library and Knowledge Center has provided digital media in Video Abstract styles presenting international research publications from Mahidol University instructors and researchers as part of their strategic plans. These video abstracts were presented on the Mahidol Library YouTube channel, the playlist, "The Author by Mahidol University Library and Knowledge Center," and another platform on the website www.li.mahidol.ac.th/the-author. These videos were organized into categories based on relevant academic fields as easy to watch. This initiative received collaboration from Public and Foreign Relations unit, Serials & Electronic Resources Division, and Library Technology department, to promote a new trend of the research dissemination of the university. To process the project, the PDCA theory (Plan-Do-Check-Act) and Google Analytics, a web statistical analysis tool, were used. Additionally, the studio.youtube platform was used to provide an overview of YouTube video views as well. The result showed that there were a total of 508 views within one month, new viewers were increased 13%, and YouTube channel subscribers were increased 572% within three months.

An Analysis of Government Budget and Annual Budget Expenditure in Fiscal Year 2015 - 2019 of Chiang Mai University Library

2023-12-13T14:51:44+07:00

This research aims to study the comparative analysis of national budget expenditures and revenue budgets for the fiscal years 2015-2019. Data collection involved examining budget allocation documents, experimental budgets, categorized accounts from the 3-Dimensional Accounting System, and the CMUL e-Budget database. Data analysis was shown in terms of the total values, percentage rates, and presented in tabular format.

The research findings revealed that the total budget disbursement for the years 2015-2019 is 454,520,205.11 baht. It was divided into national budget expenditures for 303,816,330.98 baht, which was 66.84 per cent, and revenue budget expenditures for 150,703,874.13 baht, which was 33.16 per cent. The disbursement from the national budget was higher than the revenue budget, with a ratio of 3:1. The largest disbursement of the national budget was for wage subsidies (for university full-time employees) which was 203,451,081 baht (66.97%). The second highest number of 27,413,485.80 baht (9.02%) was for public utilities expenses (electricity). According to the revenue budget, the highest disbursement was for operational expenses in the category of purchasing electronic databases and books, totaling 85,246,703.53 baht (56.56%). The second highest was for recurrent expenses of departmental units, which was 40,458,044.84 baht (26.85%).

The Development of Green Data Collector (GDC) At Khunying Long Athakravisunthorn Learning Resources Center

2023-12-13T15:24:15+07:00

Green Data Collector (GDC) was developed by Khunying Long Athakravisunthorn Learning Resources Center (KYL) to solve the problem of data integration and data visualization on the environmental resources usage and carbon footprint using Green Office criteria for system designing standard.The system development is mainly focused on creating a data storage to help reduce redundancy and inconsistency of the related data and displaying the results of data calculation, analysis, and comparison with the previous year into dashboard and report format. The design and development are based on a responsive web application using a Full Stack Framework, PostgreSQL and HighchartJS for frontend and backend development, database, and data visualization which helps green office assessors and library executives and those who are interested gain easier access to KYL environmental information.

The result of implementation shows that the system can collect all types of data including amount of fuel, methane, electricity, paper, tap water and waste and correctly calculate carbon footprint emission of KYL which fully meet the green office criteria. The performance assessment through a satisfaction evaluation shows that the ease of access to data, the understanding and appropriateness of data presentation style, the data meet the need of green office criteria and the data utilization overall average at 4.8 which is interpreted at the highest level.

Quality Assessment by Using Quality Indicators for the Electronic Information Resources

2023-12-13T15:30:41+07:00

The purpose of the research is to assessment of electronic information resources using electronic information resource quality indicators, Faculty of Medicine Library Chiang Mai University. Covering to know the guidelines for collection development of all types of information resources to support teaching, research, and cost-effectiveness and to use the research results for use in budget management for electronic resources acquisition, by analyzing the quality of electronic resources of the library, 3,080 titles of electronic journals, 4,400 titles of electronic books and 20 electronic databases.

The results showed the total of subscription journals was 3,080 titles. When evaluating the quality of electronic journals by using 8 indicators of electronic information resource quality, Journal citation in publication, Journal request from faculty or department, Statistics of journal access, Cost per Use, Journal Impact Factor, Journal Quartile Score, Journal percentile score and Altmetric score. It was found that there were 2,665 journals with conditional indicators. Accounted for 86.52 percent. When evaluating the quality of electronic books, by using 4 indicators of electronic information resource quality, title list in TQF 3, category 5, books request from faculty or department, statistics of book access and cost per use. It was found that there were 2,887 titles with conditional indicators, accounted for 72.17 percent. When evaluating the quality of electronic databases, it was found that from 20 databases, the median database usage was 29,921 times and the average cost per visit to all database types was 65.75 Baht.

KKU Library’s Staff English Upskill: The Power For Next Move

2023-12-13T15:37:46+07:00

This study was to study the English skills development for library personnel. Khon Kaen University. The objective was to study the satisfaction form training participants and generated information for guide in next to the future training development project. There were 25 participants in the training. The results shares that the assessment of the speakers was at a high level, the assessment of the training format, the self-assessment after training was at a high level and overall satisfaction with the training is at a high level in every training year. There is little difference between the 2021 and 2022 training programs.

The Application of Gamification to Promote the Use of Services and Information Resources of Thammasat University Library

2023-11-28T13:42:47+07:00

Today, individual lives are societally impacted by digital technology. The Thammasat University Library has long modified its work processes according to societal developments, creating resources meeting international standards and applying modern technology to library services to support learning anytime, anywhere. Diverse electronic and printed data resources and solutions include equipment facilitating Thammasat community learning promotion. The library has applied elements and principles of game design to traditional systemic solutions, adding to their interest and heightening pathbreaking achievements. In addition, the library has developed TULIB Gamification, a version of gaming, to bolster connections to LINE applications (apps) for user interaction with the library. TULIB Gamification challenges users to earn points, level up, and accomplish missions to motivate continued participation and make library services more user-friendly. Target groups comprised TU students, instructors and staffs. Outstanding ratings resulted. From June 13 to October 13, 2022, user satisfaction with TULIB Gamification was at 93.90 percent, while active library user accounts grew by 74.86%. Satisfaction assessment forms reported that 94% of current service users would recommend TULIB Gamification to friends and acquaintances. This successful innovation followed the Library Strategic Plan 2022 (S-Smart Library), to boost user learning experience and satisfaction, while promoting the image of a library ready to face challenges of tomorrow.

The Study Of Promoting Thammasat University Library Resources by Email Marketing

2023-12-13T15:59:58+07:00

This research studied the effectiveness of email marketing in planning strategy to promote and develop the use of Thammasat University (TU) Library information resources and services by email marketing. Target groups comprised TU students and instructors. Data was gathered in November 2022 by a user satisfaction survey on promoting library resources by email. Results were that 94.75% of users believed that email contributed to resource service usage, while 74.42% opted to continue receiving TU Library email updates. Email systemic functioning may lead to more efficient, precise, and suitable delivery than through other channels. Therefore, the rate of access to library information resources increased, with updates to student groups being more relevant than those sent to instructor groups, insofar as the click-through rate (CTR) of students was inferior to that of instructors. These findings should help enhance planning management to promote the efficient use of library information resources and other services.

An Analysis of the Results of Waste Exchange Activities to Increase the Efficiency of the Organization's Waste Reduction

2023-12-13T16:09:31+07:00

The purpose of this research was to provide personnel of the Khunying Long Athakravisunthorn Learning Resources Center help to properly sort waste to reduce the amount of waste and make the best use of resources. The researcher used survey in Google form. The results showed that personnel activities 88.1 percent satisfied, organizing activities at a very good level and 11.9 percent of personnel were satisfied with the form of activities at a good level. Regarding the duration of personnel activities, 57.1 percent were satisfied with the duration of activities at a very good level, 42.9 percent of personnel were satisfied with the duration of the activities at a good level. For the benefits received from activities 92.9 percent of personnel were satisfied with the benefits received from the activities at a very good level and 7.1 percent were satisfied with the benefits received from the activities at a good level. The implementation of the waste to merit project has increased the amount of recycled waste by an average of 7.8 kilograms per month, 0.8 percent.