CHUAYCHOO, I. The Impact Of The Competencies Of Passenger Ground Services Agent On The Service Quality Of Full-Service Airlines. journal of business and society innovation, bangkok,Thailand, v. 1, n. 1, p. 11–26, 2024. Disponível em: https://so14.tci-thaijo.org/index.php/J-BSI/article/view/738. Acesso em: 20 may. 2024.